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By registering for online auctions with GraysOnline, you consent to
the use and disclosure of your personal information as described in
this privacy statement.
1. Why do I need to
supply personal information to participate in online auction?
GraysOnline requires your personal information in order that we can
process your online bids including processing payment of amounts to us if you are the Winning Bidder.
You can also register with us to tell us auctions
you are interested in. Naturally, you must be a registered customer
prior to placing any online bids for an auction with GraysOnline. You
can view all online auctions at any time, but you will need to register
before you can bid at an online auction. We also require personal information
to improve the service we provide to you, such as by giving you details
of auctions you might be interested in.
2. When is personal information collected?
There are three areas on the site where you may enter and submit personal
information. The first area is the Online Auction Registration Form
that will need to be completed prior to placing an online bid at an
auction. The second area is your Profile where you can modify or update
some of your personal information such as the delivery address for your
purchases or your telephone contact number. The third area is Graymail
where you provide your details of auctions in which you may be interested.
We will also collect information when you submit an online bid at an
online auction (such as what you are bidding for and how much you bid).
In addition, the GraysOnline server automatically collects certain information
about your use of our service. The information collected in each case
is described under section 4 below.
3. Are my personal details safe when being transmitted to you?
All transmission of personal information
is protected using SSL encrypted transmission between your Web browser
and our Web server. You will know when transmitted data is safe by a
security notice when you enter a secure page, and by the presence of
an icon on your browser, either a key for Netscape or a lock for Microsoft
Internet Explorer. The pages where you submit your account information,
place a bid, and receive confirmation of a successful bid are all covered
by our strong security measures. Additionally, secure web pages can
be identified by the URL. A standard page will begin with 'http://'
where as a secure web page will begin with 'https://'.
4. What personal information is collected?
The GraysOnline Online Auction Registration Form requires potential bidders at an online auction to provide:
- their contact details and billing information (such as name, password/login,
address, e-mail address, delivery and billing address), credit card
details and expiry date.
- demographic information such as gender and date of birth
- purchasing preferences
- miscellaneous information such as how you heard about us, whether
your purchase is for personal or business use and where you are connected
to the web.
Again, we stress that this information is transmitted from your Web
Browser to our Web server in a secure encrypted format to ensure that
your privacy is protected. If the information under 4(a) is not provided
then we will be unable to process your bids at an online auction or
contact you when items of interest to you come up for auction.
As stated above, we will also collect information about the bids you
submit for our online auctions such as what you are bidding for, how
much you bid, quantity of goods you are bidding for, plus payment if
you are the winning bidder.
If you send us correspondence we may also collect this and keep it on your account file.
The GraysOnline server automatically collects additional information
about your use of our service. This information can be described as
"navigational data" and comprises: browser type; IP address;
the URL you come from and go to; links to other sites you click on;
the pages you view on our site and time spent on it; cookies; your domain
type and service provider. It is standard for many sites to collect
this type of information in order to enable them to monitor usage of
a site and improve site content and navigation.
When a GraysOnline web page is requested and viewed, that request is logged on our servers with
information including the IP address of the computer that requested the page. An IP
(Internet Protocol) address is a unique string of numbers that identifies a computer
or server on the Internet. These numbers are normally shown in groups separated by
periods. Your IP address is stored in our bidder database whenever you place a bid,
and may be used for various purposes including:-
- To increase the level of customer security. IP addresses can be used to validate your bids.
- Diagnose service or system problems reported by our users that may be associated with
IP addresses controlled by a specific Internet Service Provider (ISP)
5. Where will my personal
information be used?
Personal information such as contact details
and billing information is collected in order that we can efficiently
process your registration and your bids at online auctions.
We also want to make your experience online a satisfying and safe one
by making it easier and more rewarding for you to use our services.
We therefore ask you to provide other personal information such as purchasing
preferences and demographic data. Naturally, we want you to come back
and visit us regularly, so we use the data you supply to us, and your
bidding history at online auctions to tailor the content we display
to you according to your preferences. We may also use it to advise you
when certain items of interest to you come up for bidding at auction.
Should you so choose, you can opt-out of receiving communications from
us at any time, by visiting the "My Info" section, and follow
the instructions to unsubscribe.
Navigational data collected by our system that identifies you personally
will not be used. Rather, GraysOnline may combine navigational data
and use the aggregated results (i.e. results which do not identify any
individual) in order to create a better online experience for you. We
do this by using the aggregated data to monitor site usage, for marketing
to banner advertisers and to improve the look, content and navigation
of the site.
6. Will my personal information be given to anyone else?
Our warehouse does supply your name, delivery
address and telephone number to our courier for the dispatch of your
purchases, but we require them to keep this information confidential.
In addition, your details may be passed on to third parties where necessary,
for the purpose of processing and collecting any amounts which may become payable by you to us.
Your initials and the name of your suburb and state are disclosed while
you are bidding in an online auction. The reason for this disclosure
is to allow actual and potential bidders to track the bidding for particular
items at online auctions.
GraysOnline uses cookies to keep track of your bidding. These cookies
are placed in your browser file on your hard drive and help us collect
general information about visitor behaviour on our site, track password
functions and to help us develop better functionality within our site.
Cookies do not capture or track any personal information and cannot
identify individual users. We may also use an outside advertising company
to display ads on our site. These ads may contain cookies. Cookies received
with banner ads are collected by our advertising company, and GraysOnline
does not have access to, or control over, this information.
You may also elect not to accept cookies on your browser. This should
not adversely affect your experience when visiting the GraysOnline superstore.
Our site may from time to time contain links to other sites. We stress
that these sites may have a different privacy policy to GraysOnline's
and you should check this with them.
7. How will
GraysOnline keep my personal information safe?
The most important thing to remember here
is to always keep your GraysOnline login and password secret. Never
give your login and password to anyone. GraysOnline encrypts the transmission
of personal data between your Web browser and our Web server so information
remains secure when sent to us. Additionally, personal information received
from you is stored in a system that is not connected to the Internet
and is not accessible in any way. GraysOnline operates with a VeriSign
Digital Server Certificate, featuring today's state of the art cryptographic
techniques to ensure that Digital ID's are not forged or tampered with.
8. Can I correct or
update my personal information?
Once you have registered for online auctions
with GraysOnline, you may at anytime access and modify the personal
information you provided in the Registration Form by visiting My
Info. This includes updating your delivery address to ensure items
are sent to the correct location or providing an updated contact telephone
number should we need to contact you regarding delivery as well as altering
your credit and details.
In order to ensure that we can provide
you with the most efficient service we ask that you alter your profile,
if necessary, before submitting further online bids for online auctions.
You can also add or delete or alter your purchase preferences so that
we can provide you with a better service. The My Info section of the
GraysOnline web site will also allow you to review other information
such as your bidding history at online auction.
GraysOnline will also take reasonable steps to destroy or permanently
de-identify personal information if it is no longer required or if you
ask us to do so because you no longer intend to use our site. However,
due to technical and accounting constraints your personal information
may not be completely destroyed. GraysOnline may also need to retain
personal information in order to fulfil legal responsibilities or resolve
disputes which may arise.
9. Contacting GraysOnline
Naturally, it is in our interest to protect your privacy in order that
we develop a long and trusted relationship with you. If at anytime you
have any questions regarding this Privacy Statement, the practices of
this site or dealings with this Web site, you can contact:
GraysOnline auctions
Gray Eisdell Timms Pty Ltd.
Unit E1, Lidcombe Business Park
3-29 Birnie Avenue Lidcombe NSW 2141
GraysOnline Help Centre
10. Online Auction
Privacy Statement Updates
GraysOnline strives to comply with the National
Privacy Principles in the National Scheme for Fair Information Practices
in the Private Sector. GraysOnline also intends to comply with industry
privacy codes as and when they are developed.
We may amend our Online Auctions Privacy Statement if further privacy legislation and/or self-regulatory codes are introduced.
These amendments will take effect from the time of posting and you should check back from time to time for any such amendments.
Click here to read the complete Bidders Agreement.
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